Welcome to the StarFood 365 Support page.
If you need help with product support, implementation questions, or functional issues related to StarFood 365, please use the contact options below.
Contact support
You can contact the StarFood 365 support team using the following details:
- Email: contact@starfood365.com
- Phone: +32 56 98 08 43
- Address: Veldkant 35B, 2550 Kontich, Belgium
Support hours
Our support team is available Monday to Friday, from 9:00 to 17:00 CET, excluding public holidays.
Response times
We aim to respond as quickly as possible during business hours.
- Critical issues: initial response within 4 business hours
- High-priority issues: initial response within 1 business day
- General questions: initial response within 2 business days
What to include in your request
To help us resolve your issue more efficiently, please include the following information in your support request:
- Company name
- Contact person
- Environment details
- Short description of the issue
- Screenshots if relevant
- Steps to reproduce the issue
- Urgency or business impact
Escalation
If your issue is urgent or business-critical, please indicate this clearly in your support request. Our team will review the impact and prioritize the case accordingly.
Related links
- Help page
- Privacy Policy
- End User License Agreement
- Contact page
Important note
Please note that support availability, response times, and service scope may depend on your agreement and implementation context.